Speeding up steps to transform the employee and customer experience
15 October | 3:00pm BST (GMT +1)
IN PARTNERSHIP WITH
The benefits of digitised workflows are obvious – increased speed, enhanced efficiency, lower cost, better security - but financial service providers must do more to capitalise on them.
This webinar will bring together several financial industry experts to give their opinions on how financial services can continue to phase out manual processes and replace them with a fully digitised workflow to provide a better experience for themselves, and for their personal, business and public sector customers.
Chief Operating Officer
Head of Industry Strategy - Financial Services UK
Industry Marketing Director, Financial Services EMEA
Adobe Systems Europe
Chief Transformation Officer
Head of Lex Column
KEY TALKING POINTS
Digitalisation in financial services:
How far have we come? How much further can we go?
Let’s get technical:
How do we devise and implement projects to replace manual, paper-based processes with seamless, 100% digitalised workflows?
How do we capture and share sensitive information more efficiently and securely for today’s digitally centric customers?
Let’s get personal:
Is the human touch still important in a digital financial world?
Are employees happy working remotely from colleagues and customers?
Do customers miss face-to-face contact?
Upsides and downsides:
How do we maximise the upsides and minimise the downsides?