The financial sector is rapidly changing because of advances in technology, a trend that has accelerated during the Covid-19 pandemic. Staff have been working from home on huge scale, while customers have been forced to rely on electronic payments, online loan applications, electronic signatures and other digital services to manage their finances.
There is no going back. Remote working and digitisation on a scale never imagined at the start of the year are here to stay. Face-to-face interaction and manual, paper-based processes will continue to decline in importance. The advantages of digitised workflows and electronic documents are obvious – increased speed, enhanced efficiency, lower cost, better security and greater operational resilience. But banks, insurers, investment managers and other financial services providers must do more to capitalise on those opportunities.
So how can they continue to phase out manual processes and paper documentation, to replace them with fully digital workflows that provide a far better experience for themselves, and for their personal, business and public sector customers?
This live webinar, hosted by the Financial Times in partnership with Adobe, seeks to answer that question. It will bring together several financial industry experts to give their opinions.
KEY TALKING POINTS
Digitalisation in financial services:
How far have we come? How much further can we go?
Let’s get technical:
How do we devise and implement projects to replace manual, paper-based processes with seamless, 100% digitised workflows?
How do we capture and share sensitive information more efficiently and securely for today’s digitally centric customers?
Let’s get personal:
Is the human touch still important in a digital financial world?
Are employees happy working remotely from colleagues and customers?
Do customers miss face-to-face contact?
Upsides and downsides:
How do we maximise the upsides and minimise the downsides?